WHO IS THE DATA CONTROLLER FOR THE PROCESSING OF YOUR DATA? The DataController of the personal data collected and processed through the use of THE PLATERA website is PUNTO FA, S.L., with Corporate Tax ID number B-59.088.948. You can contact THE PLATERA via the following means:
Postal address: Customer Services, C/ Mercaders 9-11 (Polígono Industrial Riera Caldes), 08184 Palau-Solità i Plegamans (Barcelona), Spain. e-mail: firstname.lastname@example.org.
We also inform you that THE PLATERA has appointed a Data Protection Officer who you may contact and/or raise any issue relating to the processing of your personal data by sending an e-mail to email@example.com; or in writing to the following postal address: DPO Office, Carrer dels Mercaders 9-11 (Polígono Industrial Riera Caldes), 08184 Palau-Solità i Plegamans (Barcelona), Spain.
WHAT TYPE OF PERSONAL INFORMATION DOES THE PLATERACOLLECT AND PROCESS?
THE PLATERA may collect from your relationship and use of our services, the following data and/or data categories: i) identification and contact data; ii) data from the use and browsing of THE PLATERA website in accordance with the cookies policy.
FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA AND WHAT IS THE LAWFUL BASIS?
At THE PLATERA we may process your personal data for the following purposes:
CREATION OF A USER ACCOUNT Manage your registration, which will involve the creation of a THE PLATERA user account. This account will allow you to centralise any issue relating to your user status, and give you access to certain functions available and reserved for those with said status. For example, having a user account will allow you to store certain information that may be used in future purchases and/or interactions with THE PLATERA.
PURCHASE OF THE PLATERA PRODUCTS
Process the purchase of items made via the WEBSITE. This procedure consists of taking all appropriate steps in order to manage your purchase and, wherever applicable, guarantee the correct delivery of your order, in addition to undertaking any procedure related to the sale of the item, for example, the management and issue of proof of purchase documents such as the sale invoice and, wherever applicable, managing the return of items.
To do this, we will be able to send you information about the status of your purchase by e-mail, SMS and/or any other channel available at any moment.
The lawful basis for processing your data for this purpose is the execution of a contract, understanding as such the Conditions of Sale accepted at the moment of purchasing the items. The processing of your data is necessary in order to guarantee the fulfilment of the rights and obligations contained in the Conditions of Sale.
Management of THE PLATERA Gift Card. The lawful basis for processing your data for this purpose is the execution of a contract, understanding as such the Conditions of Use accepted at the moment of purchasing the items. The processing of your data is necessary in order to guarantee the fulfilment of the rights and obligations contained in the Conditions of Use.
CONFIGURE YOUR RELATIONSHIP WITH THE PLATERAAS A BRAND
Newsletter:management and sending of information on exclusive promotions and new products via e-mail, SMS, your postal address or any other communication channel and/or the online platform. This includes promotional actions, such as, for example, the management of competitions and prize draws organised by THE PLATERA. In cases where receiving commercial notifications via different channels is accepted, personal data may be used to personalise notifications via online means.
The lawful basis for the processing of your data is the express consent you have given. Under no circumstances will the withdrawal of consent affect the lawfulness of the processing based on consent prior to withdrawal.
Respond to the exercise of rights recognised in the data protection legislation.
The legal basis for the processing of your data is the fulfilment of a legal obligation with regard to managing the exercise of rights, in accordance with the obligation contained in the General Data Protection Regulation.
Attend to queries, requests and potential complaints you may make via the Customer Services channel.
Depending on the reason you are contacting THE PLATERA, the lawful basis for the processing of your data may vary. Consequently:
We consider that THE PLATERA has a legitimate interest in resolving and correctly attending to any suggestions, queries and requests you may make via the Customer Services channel on the understanding that, under no circumstances, will your rights and/or freedoms be affected or prejudiced by the fact that we are responding to a request initiated by you.
In cases where this relates to an order that needs to be attended to in order for formalise the purchase, the lawful basis for the processing of your data is the execution of a contact, understanding as such the Conditions of Sale.
In cases where your data is processed to attend to a complaint sent via the Customer Services channel, the lawful basis for the processing of your data is the fulfilment of a legal obligation contained in the General Law for the Defence of Consumers and Users.
Following the rendering of one of our services, sending you quality surveys aimed at knowing your opinion and degree of satisfaction with your relationship with THE PLATERA. The information collected from the survey will allow us to create and improve our services and procedures, said experience being of considerable interest to us.
The lawful basis for the processing of your data is the legitimate interest. Our legitimate interest consists of being able to guarantee you that our website is secure, and to help THE PLATERA understand the needs, expectations and your degree of satisfaction with the brand and therefore improve our services at all times. All these actions will be carried out to improve your degree of satisfaction and guarantee a unique browsing and shopping experience, via aggregated analysis.
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
In order to guarantee that the personal data are appropriate, pertinent and limited to what is necessary for the purposes for which they are processed, THE PLATERA will keep your personal data only for a period that is reasonably necessary to fulfil the purpose for which they were collected, given the requirements to respond to issues that are raised or to resolve problems, make improvements, activate services and fulfil the requirements of the applicable legislation. This means that we may keep your personal data for a reasonable time, including after you have stopped using the services of THE PLATERA and/or have stopped using the website.
After this period, your personal data will be blocked in all THE PLATERA systems for the sole purpose of making them available to the competent authorities in order to attend to any potential administrative or legal responsibilities and the exercise or defence of complaints. Once the blocking period for personal data has passed, they will be permanently deleted.
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
You personal data may be shared with MANGO Group companies for internal administrative purposes on the lawful basis of legitimate interest.
Your personal data will be communicated to third parties in order to comply with any legal obligations that may apply in each case, for example, to Public Authorities and/or Bodies whenever required by the applicable tax, employment or Social Security legislation, or any other that may apply.
In cases where you make a purchase on our website, your data may be communicated, wherever applicable, to financial institutions and payment service providers, fraud detection and prevention organisations, and logistics, transport and goods delivery suppliers. Such communications are strictly necessary in order to guarantee the delivery of your order.
You are also informed that THE PLATERA may contract third parties that will have access to your data as the result of a service provision we have entered into. Such third parties may provide technology, customer service, marketing and advertising services, among others, and in all cases will process your data in accordance with the instructions of THE PLATERA and never for their own aims.
THE PLATERA shall not, under any circumstances, sell your personal data to third parties.
International data transfers may occur in cases where the companies that THE PLATERA shares your data with are located outside the European Economic Area. These are lawful, since appropriate guarantees to protect personal data have been established. In cases where the destination country is not covered by an adequacy decision, THE PLATERA will regulate the relationship with the third-party destination country shall by subscribing to the Standard Contractual Clauses adapted by the European Commission, whose contents may be consulted via the following link https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en
Such third-party countries not covered by an adequacy decision of the European Commission principally include the United States of America.
In all cases, third parties sharing certain personal data will have previously accredited the adoption of suitable technical and organisational measures for the correct protection of the same.
DATA NOT COLLECTED DIRECTLY FROM THE DATA SUBJECT
In certain services offered via the website, such as Gift Cards, the user may provide personal information to the recipient of the same. In this case, THE PLATERA will also comply with its obligations in accordance with the provisions contained in the data protection legislation, processing them solely for the purpose for which they have been provided to us.
HOW DOES THE PLATERAPROTECT YOUR PERSONAL DATA?
The website uses data security technologies such as firewalls, anti-automated threat systems, access control procedures and cryptographic mechanisms to prevent any unauthorised access to data and guarantee data confidentiality. Periodic security audits and frequent controls are also carried out to make risk assessments. In order to achieve said aims, you accept that THE PLATERA will obtain data for the purpose of authenticating access controls.
Furthermore, all transactions via the website will be performed via secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL) to the corresponding entity.
THE PLATERA declares that it has adopted all the technical and organisational measures necessary to guarantee the security and integrity of the personal data it processes, and to prevent the loss, alteration and/or unauthorised use of the same by third parties.
WHAT ARE YOUR PRIVACY RIGHTS IN RELATION TO YOUR PERSONAL DATA?
Your rights are set out below. You may exercise them via the e-mail address firstname.lastname@example.org. In order to process your request to exercise your rights, we may ask you to provide proof of your identity.
Right of access
You have the right to obtain confirmation whether at THE PLATERA processing personal data that concern you, or otherwise, and to access the personal data THE PLATERA possesses about you.
Right to rectification
You have the right to request that THE PLATERA rectifies personal data when they are incorrect or for them to be completed when they are incomplete. In cases where you have a user account, you should correct your data directly by accessing the “Account” section of your profile.
Right of erasure
You can request that your personal data is erased when, among other reasons, the data is no longer necessary for the purposes for which they were collected.
Right to restrict processing
You have the right to request the restriction of the processing of your data, in which case we will only keep them for the exercise or defence of legal claims.
Right to data portability
You have the right to receive personal data in a structured, commonly used and machine-readable format, and to transmit them to another controller when the treatment is based on consent or the execution of a contract, provided they are transmitted by automated means.
Right to object
You can object to the processing of your personal details based on the public or legitimate interest pursued by THE PLATERA , including the profiling of data. In this case, THE PLATERA will stop processing the data, except for compelling legal grounds or when necessary for the exercise or defence of possible legal claims. You also have the right to object to the processing of data for direct marketing purposes.
Automated individual decisions
Wherever this applies, you have the right not to be subject to a decision based solely on automated processing, including data profiling, which has a legal or similarly significant effect on you. However, it will not be possible to exercise said right in cases where the decision is necessary for the formalisation or execution of a contract between you and THE PLATERA ; it is authorised by the law applicable to THE PLATERA whenever it establishes the appropriate measures to safeguard your rights, freedoms and legitimate interests; or where it is based on your explicit consent.
Right to submit a complaint
You have the right to lodge a complaint before the competent local Supervisory Authority, which in Spain is the Spanish Data Protection Agency (www.aepd.es).
WHAT ARE COOKIES AND HOW ARE THEY USED?
WHAT ARE COOKIES ON THIS WEBPAGE NOT USED FOR?
We do not store sensitive personal identification information such as the user’s address, password, etc. in the cookies we use.
WHO USES THE INFORMATION STORED IN THE COOKIES?
The information stored in the cookies of the Websites used by Punto Fa, S.L., with Corporate Tax ID number B-59.088.948:
Postal address: c/Mercaders (Polígono Industrial Riera Caldes), 9-11, 08184 Palau-solità i Plegamans (Barcelona), Spain.
Below we indicate the types of cookies used in the THE PLATERA website according to their use and the organisation that manages them (first and third-party cookies).
Strictly Necessary Cookies
These are necessary for the browsing and the optimal performance of our Website and cannot be disabled. Said cookies are established solely in accordance with a series of criteria, for example the language, the currency, the login. For example, they make it possible to monitor the traffic and communication of data, access restricted areas, perform the purchasing procedure for an order, use security elements, store content in order to broadcast videos or share content via social networks.
These allow us to count the visits to the Website and traffic sources, quantify the number of users, and therefore measure and conduct statistical analysis on the use made by users.
These cookies are normally established by our marketing and advertising partners. They can use them to create a profile of your interests and later show you relevant ads. If you disable these cookies, you will not experience ads tailored to your interests.
These cookies allow our website to offer you additional functions and personalised adjustments. They may be established by us or by third-party services suppliers we display on our pages. If you disable these cookies, these and other services may not function correctly.
These are cookies that are created or managed by THE PLATERA, with responsibility for the Website.
These cookies are normally established by our marketing and advertising partners. They can use them to create a profile of your interests and later show you relevant ads.
HOW TO DISABLE COOKIES IN THE MOST COMMONLY-USED WEB BROWSERS
You can allow, block or delete the cookies installed on your computer in the settings options of your web browser. If you block them, certain services that require their use may not be available to you.
Below, we provide some links to information on how to enable your preferences on the most commonly-used web browsers:
If you have accepted the third-party cookies, you can delete them from your web browser options or from the system offered by the third-party itself.
HOW TO MANAGE YOUR CONSENT PREFERENCES
You can configure the categories of optional cookies by clicking on the cookie settings button
THE PLATERA will keep the personal data only for a period that is reasonably necessary given the requirements to respond to issues that are raised or to resolve problems, make improvements, activate its services and fulfil the requirements of the applicable legislation. This means that it may keep the personal data for a reasonable time, including after the interested party has stopped using the services of THE PLATERA or has stopped using the WEBSITE. After this period, the personal data will be blocked on all THE PLATERA systems.
The validity of the consent given will not have a duration in excess of 13 months and once this period has elapsed it will request a new consent when you visit our WEBSITE.
DATA TRANSFERS TO THIRD COUNTRIES
In general, the data processing will be carried out by service providers located in the European Economic Area or in countries that have been declared to offer an adequate level of protection.
International data transfers may also occur between the communications hubs of the same to third countries, in which case THE PLATERA shall use the Standard Contractual Clauses adapted by the European Commission as a safeguard for transfers made to countries that are not covered by an adequacy decision of the European Commission. In all cases, third parties sharing certain personal data will have previously accredited the adoption of suitable technical and organisational measures for the correct protection of the same.
THE PLATERA does not, under any circumstances, sell customer data to third parties.
The third countries to which international data transfers are made are the USA and Canada.
You can find out more information about transfers to third countries made by the third parties identified in this Cookies Policy, wherever applicable, in their corresponding policies.