RETURN & REFUND POLICY

As all our products are made to order, refunds are not accepted unless the product arrives damaged or defective. In this case, please contact theplatera@gmail.com.

We must be notified within 15 days from shipping date.

For any further questions regarding our return policy, please contact us via mail.

SHIPPING INFORMATION

All our products are made to order and will be delivered in a maximum of 30 days.

You will be informed via email with the expected arrival date once the shipping is done.

Please contact us in case you have not received your order in a period of 7days since receiving the shipping mail confirmation.

For any issues regarding shipping, please contact: theplatera@gmail.com.